Warranty

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Warranty

At NeoSci-Tech Knowledge Solution Pvt. Ltd. (“NeoSci-Tech”, “we”, “our”, or “us”), we are committed to providing high-quality STEM educational products and handcrafted creations. This Warranty Policy explains the warranty coverage applicable to products purchased through our website.

By purchasing products from our website, you acknowledge and agree to the terms of this Warranty Policy.

1. Scope of Warranty

This Warranty Policy primarily applies to our STEM educational products, including but not limited to:

  • Chemi Card (Pocket Laboratory)
  • STEM Learning Kits
  • Science Learning Materials
  • Educational Accessories
  • Other educational products specifically identified as carrying a warranty

Handcrafted products such as resin art, candles, diyas, pottery, and decorative home décor are generally not covered by a warranty except where a verified manufacturing defect exists.

2. Warranty Coverage

Subject to the terms of this Policy, NeoSci-Tech warrants that eligible STEM educational products will be free from manufacturing defects in materials and workmanship under normal and intended use for a period of 30 days from the date of delivery, unless a different warranty period is expressly stated on the product page or accompanying documentation.

If a manufacturing defect is confirmed during the applicable warranty period, NeoSci-Tech may, at its discretion:

  • repair the product,
  • replace the defective product or component with the same or an equivalent product, or
  • provide a refund where repair or replacement is not reasonably possible.

3. What Is Covered

This warranty may cover:

  • Manufacturing defects.
  • Missing components present at the time of delivery.
  • Defective assembly caused during manufacturing.
  • Functional defects present upon first use under normal operating conditions.
  • Damage attributable to manufacturing or packaging defects identified shortly after delivery.

All warranty claims are subject to inspection and verification by NeoSci-Tech.

4. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, negligence, accidents, or improper storage.
  • Normal wear and tear.
  • Damage resulting from modification, alteration, or repair by unauthorised persons.
  • Damage caused by failure to follow the product instructions or safety guidelines.
  • Consumable items or components intended for normal replacement or depletion through use, unless otherwise specified.
  • Cosmetic damage that does not affect the functionality of the product.
  • Damage caused during transportation after successful delivery to the customer.
  • Products purchased from unauthorised sellers or resellers, unless otherwise approved by NeoSci-Tech.

5. Handcrafted Products

Products including:

  • Resin Art
  • Decorative Home Décor
  • Handmade Candles
  • Diyas
  • Pottery
  • Decorative Crafts

are individually handcrafted.

Natural variations in:

  • colour,
  • finish,
  • texture,
  • dimensions,
  • resin flow,
  • patterns,
  • air bubbles,
  • handcrafted detailing,

are inherent characteristics of handmade products and shall not be treated as manufacturing defects or covered under this Warranty Policy.

If a handcrafted product is received with a verified manufacturing defect or damage attributable to production or transit, customers may refer to our Return, Refund & Replacement Policy.

6. Customer Responsibilities

To maintain warranty eligibility, customers should:

  • use the product only for its intended purpose;
  • follow all instructions, safety guidelines, and warnings provided with the product;
  • retain the proof of purchase and order details;
  • inspect the product promptly upon delivery; and
  • discontinue use if a manufacturing defect is suspected and contact us before attempting any repair or modification.

7. Warranty Claim Procedure

To submit a warranty claim, customers should contact our customer support within the applicable warranty period and provide:

  • Order Number
  • Name of the purchaser
  • Contact details
  • Product name
  • Description of the issue
  • Clear photographs or videos showing the defect
  • Photographs of the packaging, where relevant

NeoSci-Tech may request additional information or require the product to be returned for inspection before determining the appropriate remedy.

8. Inspection and Resolution

Upon receipt of a warranty claim:

  1. We will review the information provided.
  2. Additional details may be requested, if necessary.
  3. The product may be inspected physically or through submitted evidence.
  4. If the claim is approved, we will determine the appropriate remedy, which may include repair, replacement, or refund.

The remedy selected shall be at the sole discretion of NeoSci-Tech, subject to applicable consumer protection laws.

9. Warranty Limitations

This Warranty Policy applies only to products purchased directly from the official NeoSci-Tech website or other authorised sales channels.

The warranty is valid only for the original purchaser and is not transferable unless expressly stated otherwise.

Except as required by applicable law, this warranty is the sole and exclusive warranty provided by NeoSci-Tech. No employee, dealer, distributor, or representative is authorised to modify or extend the terms of this warranty.

10. Limitation of Liability

To the fullest extent permitted by law, NeoSci-Tech’s liability under this Warranty Policy shall be limited to the repair, replacement, or refund of the affected product.

NeoSci-Tech shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of data, loss of profits, interruption of business, or any other losses arising from the use or inability to use the product.

11. Relationship with Other Policies

This Warranty Policy should be read together with our:

  • Terms & Conditions
  • Shipping & Delivery Policy
  • Return, Refund & Replacement Policy
  • Cancellation Policy
  • Product Safety & Usage Guidelines
  • Privacy Policy

Where there is any inconsistency, applicable consumer protection laws shall prevail.

12. Changes to this Warranty Policy

NeoSci-Tech reserves the right to amend or update this Warranty Policy at any time.

Any revised version will be published on our website with an updated Effective Date.

13. Contact Us

For any warranty-related questions or to submit a warranty claim, please contact us using the contact information provided on our website.

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