NeoSci-Tech Knowledge Solution Pvt. Ltd. (“NeoSci-Tech”, “Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of every visitor, customer, and user of our website.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase products, register an account, or interact with our services.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

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1. About Us

NeoSci-Tech Knowledge Solution Pvt. Ltd. develops, manufactures, and sells STEM educational products, science learning materials, creative handcrafted products, resin art, candles, diyas, decorative crafts, and related products through its online platform.

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2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Mobile Number
• Company or Institution Name (where applicable)

Account Information

• Username
• Password (stored securely in encrypted form by our systems or service providers)

Order Information

• Products Ordered
• Order Value
• Order History
• Payment Status
• Delivery Information

Payment Information

Payments are processed through secure third-party payment gateways.

We do not store your complete credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Language Preferences
• Date and Time of Access
• Pages Visited
• Referral Source

Customer Communications

Information provided through:

• Contact Forms
• Email Correspondence
• WhatsApp Communication
• Customer Support Requests
• Product Reviews
• Feedback Forms

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3. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver products to your address.
• Process payments and refunds.
• Provide customer support.
• Respond to enquiries.
• Improve our website and services.
• Maintain customer accounts.
• Prevent fraud and unauthorized transactions.
• Send order confirmations and shipping updates.
• Notify you about product launches, educational resources, promotions, and offers (where permitted by law or with your consent).
• Comply with legal and regulatory obligations.

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4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• remember your preferences,
• maintain your shopping cart,
• improve website functionality,
• analyse website traffic,
• understand customer behaviour,
• enhance user experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

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5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers as necessary to operate our business, including:

• Payment Gateway Providers
• Courier and Logistics Partners
• Website Hosting Providers
• IT Service Providers
• Cloud Service Providers
• Customer Support Platforms
• Email and SMS Service Providers
• Professional Advisors (such as auditors or legal consultants, where required)

These parties are expected to protect your information and use it only for the services they provide to us.

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6. Legal Disclosure

We may disclose your personal information if required:

• by applicable law,
• pursuant to a court order,
• at the request of a government authority,
• to investigate fraud,
• to protect our legal rights,
• to protect the safety of users or the public.

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7. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect your information against:

• unauthorized access,
• alteration,
• disclosure,
• misuse,
• accidental loss,
• destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

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8. Data Retention

We retain your information only for as long as necessary to:

• fulfil your orders,
• provide customer support,
• comply with legal obligations,
• resolve disputes,
• enforce our agreements,
• maintain business records.

After the applicable retention period, personal information will be securely deleted or anonymised where feasible.

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9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for certain processing activities, where processing is based on consent.
• Object to certain processing activities, where applicable.
• Request information regarding how your data has been used.

To exercise these rights, please contact us using the contact details provided below.

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10. Children’s Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian involvement.

If you believe that a child has provided personal information without appropriate consent, please contact us so that appropriate action can be taken.

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11. Educational Institutions and Bulk Orders

When schools, colleges, universities, coaching centres, laboratories, or other institutions place orders, we may collect authorised institutional contact details solely for processing enquiries, quotations, orders, invoices, deliveries, and after-sales support.

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12. Marketing Communications

With your consent or where otherwise permitted by law, we may send:

• newsletters,
• product announcements,
• educational updates,
• promotional offers,
• event invitations.

You may opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

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13. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways or social media platforms.

We are not responsible for the privacy practices, policies, or content of those third-party websites or services. We encourage you to review their respective privacy policies before providing any personal information.

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14. International Data Transfers

If any of our service providers process information outside India, we will take reasonable steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable law.

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technological developments.

The updated version will be published on this page with a revised “Effective Date.” Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

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16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us through the contact details provided on our website.