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Shipping and Delivery
Thank you for shopping with NeoSci-Tech Knowledge Solution Pvt. Ltd. We are committed to delivering your orders safely, securely, and in a timely manner. This Shipping & Delivery Policy outlines the terms governing the shipment and delivery of products purchased through our website.
By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Coverage
We currently deliver across most locations within India through trusted courier and logistics partners.
At present, international shipping may not be available. If international shipping is introduced in the future, this policy will be updated accordingly.
Certain remote or restricted locations may not be serviceable due to courier limitations.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
Bulk, institutional, customised, or made-to-order products may require additional processing time. Customers will be informed where applicable.
3. Delivery Timeline
Estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
These timelines are estimates only and may vary depending on courier availability, weather conditions, public holidays, government restrictions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.
From time to time, we may offer free shipping on selected products, promotional campaigns, or orders above a specified purchase value.
5. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via your registered email address and/or mobile number.
After your order is shipped, a shipping confirmation containing tracking details (where available) will also be shared.
6. Shipment Tracking
Where supported by our logistics partners, customers may track their shipment using the tracking number provided after dispatch.
Tracking updates are generated by the respective courier company and may take some time to reflect after shipment.
7. Delivery Attempts
Our courier partners will generally make one or more delivery attempts.
If delivery cannot be completed due to reasons such as:
- incorrect or incomplete address,
- recipient unavailable,
- refusal to accept delivery,
- incorrect contact details,
the shipment may be returned to us. Any additional shipping costs for re-dispatch may be borne by the customer.
8. Address Accuracy
Customers are responsible for providing accurate and complete shipping information, including:
- Full Name
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
- Mobile Number
- Email Address
NeoSci-Tech shall not be responsible for delays or failed deliveries arising from incorrect or incomplete address details.
9. Inspection Upon Delivery
Customers are advised to inspect the package immediately upon delivery.
If the outer packaging appears to be:
- damaged,
- tampered with,
- torn,
- opened,
please either:
- refuse the delivery (where feasible), or
- accept the package after noting the condition with the delivery personnel and contact our customer support promptly.
Photographs of the package and product may be required for verification.
10. Damaged or Incorrect Products
If you receive:
- a damaged product,
- a defective product,
- an incorrect item,
- an item missing from your order,
please notify us within 48 hours of delivery by contacting our customer support with:
- Order Number
- Photographs of the product
- Photographs of the packaging
- A brief description of the issue
Requests received after this period may not be eligible for replacement or other remedies, subject to applicable law.
11. Handcrafted Products
Products such as:
- Resin Art
- Decorative Crafts
- Candles
- Diyas
- Pottery
- Handmade Home Décor
are individually handcrafted.
Minor variations in colour, texture, finish, dimensions, or design are natural characteristics of handmade products and shall not be considered shipping damage or manufacturing defects.
12. STEM Educational Products
Educational products are securely packaged to minimise the risk of damage during transit.
Customers are advised to carefully inspect all components upon delivery and retain the original packaging until the product has been checked.
13. Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- extreme weather,
- natural disasters,
- transportation disruptions,
- strikes,
- public holidays,
- government regulations,
- courier operational delays,
- pandemics or public emergencies.
NeoSci-Tech shall not be liable for such unavoidable delays.
14. Multiple Shipments
Orders containing multiple products may be shipped separately depending on product availability, warehouse location, or packaging requirements.
Customers will not be charged additional shipping fees for such split shipments unless specifically communicated before dispatch.
15. Bulk & Institutional Orders
Large orders placed by schools, colleges, educational institutions, laboratories, coaching centres, businesses, or organisations may require customised shipping arrangements and delivery schedules.
Our team will communicate estimated dispatch and delivery timelines after order confirmation.
16. Ownership and Risk
Ownership of the products passes to the customer upon successful delivery and acceptance of the shipment.
The risk of loss or damage also transfers upon delivery to the customer or the authorised recipient.
17. Force Majeure
NeoSci-Tech shall not be responsible for delays or failure to deliver products caused by events beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, labour strikes, transportation failures, government actions, or other force majeure events.
18. Changes to this Policy
We reserve the right to amend or update this Shipping & Delivery Policy at any time without prior notice.
The latest version will always be available on our website, and continued use of the website following any updates constitutes acceptance of the revised policy.
19. Contact Us
For any questions regarding shipping, delivery, or your order, please contact us using the contact details provided on our website.