At NeoSci-Tech Knowledge Solution Pvt. Ltd. (“NeoSci-Tech”, “we”, “our”, or “us”), customer safety is one of our highest priorities. Our products are designed to promote scientific learning, creativity, and innovation while encouraging safe and responsible use.

These Product Safety & Usage Guidelines explain the proper handling, use, care, and storage of products purchased through our website.

By purchasing or using our products, you agree to follow these guidelines.

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1. General Safety Guidelines

Please observe the following precautions for all products:

• Read all product instructions, labels, warnings, and packaging before use.
• Use products only for their intended purpose.
• Keep products out of reach of infants and very young children unless specifically intended for their age group.
• Adult supervision is recommended whenever children use STEM educational products.
• Do not modify, dismantle, or alter products unless expressly instructed.
• Store products in a cool, dry place away from direct sunlight and excessive moisture.
• Inspect products upon delivery and discontinue use if any damage or defect is observed.

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2. STEM Educational Products

Our STEM educational products, including Chemi Card, STEM learning kits, and other science learning materials, are designed to provide interactive educational experiences.

To ensure safe use:

• Carefully read all instructions before beginning any activity.
• Use products only for educational purposes.
• Follow the recommended procedures provided with the product.
• Use products in a clean, stable, and well-ventilated environment.
• Adult supervision is recommended for children or inexperienced users.
• Do not use damaged or incomplete products.
• Do not substitute materials or components unless specifically recommended by NeoSci-Tech.
• After completing activities, clean and store the product as instructed.

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3. Chemical and Experimental Safety

Where a STEM product involves educational demonstrations or scientific activities:

• Never taste, inhale, or intentionally ingest any material associated with the product.
• Avoid direct contact with eyes, mouth, or open wounds.
• Wash hands thoroughly after completing activities.
• Do not perform experiments near food preparation or eating areas.
• Follow all disposal instructions provided with the product.
• If accidental exposure occurs, discontinue use immediately and seek appropriate medical advice if necessary.

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4. Resin Art and Decorative Products

Our resin products are handcrafted decorative items intended for display and home décor.

Please observe the following precautions:

• Resin décor products are not toys.
• Keep away from children and pets.
• Avoid prolonged exposure to direct sunlight, which may affect colour over time.
• Avoid dropping or striking resin products, as they may chip or crack.
• Clean with a soft, dry, or slightly damp cloth.
• Do not use abrasive cleaners, harsh chemicals, or sharp objects on resin surfaces.
• Unless expressly stated, resin products are not food-safe and should not be used for serving food or beverages.

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5. Candles

For your safety:

• Never leave a burning candle unattended.
• Place candles on a stable, heat-resistant surface.
• Keep away from curtains, paper, fabrics, and other flammable materials.
• Keep burning candles out of reach of children and pets.
• Extinguish candles before leaving the room or going to sleep.
• Do not move a candle while the wax is hot or liquid.
• Keep the wick trimmed to approximately 5 mm before each use to reduce soot and uneven burning.

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6. Diyas

When using decorative diyas:

• Place on a stable, heat-resistant surface.
• Do not leave a lit diya unattended.
• Keep away from combustible materials.
• Allow the diya to cool completely before handling.
• Keep out of reach of children and pets during use.

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7. Pottery and Decorative Crafts

Pottery and decorative craft items should be handled carefully.

• Avoid sudden impacts or dropping.
• Display on stable surfaces.
• Decorative pottery should not be used for food or beverages unless specifically labelled as food-safe.
• Clean gently with a soft cloth.

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8. Storage Guidelines

To prolong product life:

• Store products in a cool and dry environment.
• Avoid excessive humidity and direct sunlight.
• Keep products in their original packaging where practical.
• Do not stack heavy objects on fragile items.
• Keep educational products organised with all components together.

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9. Product Inspection

Before each use, customers should inspect products for:

• Visible damage
• Missing components
• Cracks or breakage
• Loose parts
• Signs of deterioration

If any issue is identified, discontinue use and contact NeoSci-Tech before further use.

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10. Misuse of Products

NeoSci-Tech products are designed only for their intended educational or decorative purposes.

The following are examples of misuse:

• Using products contrary to the provided instructions.
• Modifying products without authorisation.
• Using decorative products as toys.
• Using resin décor items for food contact where not designated as food-safe.
• Using educational products for hazardous or commercial laboratory applications beyond their intended scope.

NeoSci-Tech shall not be responsible for injury, damage, or loss resulting from misuse or improper handling.

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11. Allergies and Sensitivities

Some products may contain materials such as:

• Resin
• Wax
• Natural pigments
• Adhesives
• Paints
• Fragrances (where applicable)

Customers with known allergies or sensitivities should review the product description carefully and discontinue use if any adverse reaction occurs. If necessary, seek appropriate medical advice.

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12. Product Variations

Handcrafted products may naturally vary in:

• Colour
• Texture
• Finish
• Pattern
• Size
• Weight

These variations are inherent characteristics of handmade products and are not considered defects.

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13. Disposal

At the end of a product’s useful life:

• Dispose of packaging responsibly.
• Recycle materials where facilities are available.
• Follow any specific disposal instructions included with the product.
• Do not dispose of product components in a manner that could harm people, animals, or the environment.

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14. Limitation of Liability

NeoSci-Tech shall not be liable for any injury, loss, or damage arising from:

• failure to follow product instructions;
• improper use, storage, or maintenance;
• unauthorised modification or repair;
• use of products for purposes other than those intended;
• failure to exercise reasonable care while using products.

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15. Updates to These Guidelines

NeoSci-Tech may revise these Product Safety & Usage Guidelines from time to time to reflect improvements in products, safety practices, or legal requirements.

The latest version will always be available on our website.

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16. Contact Us

If you have any questions regarding product safety, proper usage, storage, or maintenance, please contact us using the contact details provided on our website.