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FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
General
What products does NeoSci-Tech offer?
We offer innovative STEM educational products, including Chemi Card and other science learning materials, as well as handcrafted products such as resin art, decorative home décor, candles, diyas, pottery, and creative crafts.
Who can purchase your products?
Our products are available to individual customers, students, teachers, parents, schools, colleges, educational institutions, laboratories, coaching centres, businesses, and organisations across India.
Do you accept bulk or institutional orders?
Yes. We welcome bulk orders from schools, colleges, coaching centres, laboratories, educational institutions, businesses, and government organisations. Please contact us for quotations and customised requirements.
Ordering
How do I place an order?
Simply browse our products, add the desired items to your cart, proceed to checkout, provide your shipping details, and complete the payment using the available payment options.
Can I modify my order after placing it?
If your order has not yet been processed, we will make reasonable efforts to accommodate changes. Please contact us as soon as possible.
Can I cancel my order?
Orders may be cancelled before they are processed for shipment. Once an order has been packed or dispatched, cancellation may no longer be possible. Please refer to our Cancellation Policy for details.
Shipping
Where do you deliver?
We currently deliver to most locations across India that are serviceable by our logistics partners.
How long does delivery take?
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary.
How can I track my order?
Once your order is shipped, we will share tracking details via your registered email address or mobile number, where available.
Returns and Refunds
Can I return a product?
Returns are accepted for eligible products received in a damaged, defective, incorrect, or incomplete condition, subject to our Return, Refund & Replacement Policy.
Are handmade products eligible for return?
Minor variations in handmade products are natural characteristics and are not considered defects. Returns are accepted only where there is verified damage, a manufacturing defect, or an incorrect product supplied.
How long does a refund take?
Approved refunds are generally processed within 7–10 business days, although the actual credit time depends on your payment provider or bank.
STEM Products
What is Chemi Card?
Chemi Card is a portable STEM educational product designed to make science learning interactive, practical, and accessible by enabling learners to perform selected experiments safely in an educational setting.
Are STEM products safe?
Our STEM products are designed for educational use. Customers should always read and follow the instructions provided with the product and ensure appropriate supervision where required.
Do STEM products come with a warranty?
Eligible STEM educational products may be covered under our Warranty Policy against manufacturing defects. Please refer to the Warranty Policy for complete details.
Payments
What payment methods do you accept?
We accept payment methods made available through our authorised payment gateway, which may include UPI, debit cards, credit cards, net banking, wallets, and other supported options.
Is online payment secure?
Yes. Payments are processed through secure third-party payment gateways. We do not store your complete card details or banking credentials.
Support
How can I contact customer support?
You can reach our customer support team using the contact details provided on our website. We will be happy to assist you with orders, products, warranty claims, or general enquiries.