Welcome to the official website of NeoSci-Tech Knowledge Solution Pvt. Ltd. (“NeoSci-Tech”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and online store.

By accessing, browsing, or purchasing products from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of this website immediately.

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1. About Us

NeoSci-Tech Knowledge Solution Pvt. Ltd. is an Indian company engaged in designing, developing, manufacturing, marketing, and selling innovative STEM educational products, creative science-inspired products, resin artworks, candles, diyas, decorative handicrafts, and other related products.

Our mission is to bridge science, creativity, education, and skill development through innovative, affordable, and practical products.

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2. Eligibility

You must be at least 18 years of age to purchase products through this website.

If you are below 18 years, purchases must be made under the supervision of a parent or legal guardian.

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3. Products

We make every effort to accurately display product descriptions, specifications, colours, dimensions, and images.

However,

• colours may vary due to monitor settings,
• handmade products may slightly differ from photographs,
• resin products are individually handcrafted,
• candles and diyas may have natural variations,
• educational products may undergo minor design improvements without prior notice.

Such variations shall not be considered manufacturing defects.

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4. Educational Products

Certain products sold on this website are intended solely for educational and learning purposes.

Examples include:

• STEM Kits
• Chemi Card
• Pocket Laboratories
• Scientific Learning Materials
• Educational Accessories

These products:

• are not toys unless specifically mentioned,
• should be used according to instructions,
• may require adult supervision,
• should not be misused.

NeoSci-Tech shall not be liable for injuries resulting from improper use, negligence, unauthorized modification, or failure to follow instructions.

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5. Handmade Products

Products such as

• Resin Art
• Decorative Crafts
• Designer Candles
• Diyas
• Pottery
• Home Décor

are handcrafted.

Minor variations in

• texture
• finish
• colour
• patterns
• dimensions
• bubbles
• resin flow

are natural characteristics of handmade products and are not defects.

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6. Product Availability

All products are subject to availability.

We reserve the right to

• discontinue products,
• modify products,
• limit quantities,
• reject orders,
• cancel orders.

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7. Pricing

All prices are displayed in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout.

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8. Orders

An order is considered accepted only after confirmation by NeoSci-Tech.

We reserve the right to refuse or cancel any order for reasons including:

• pricing errors
• payment failure
• suspected fraud
• stock unavailability
• incorrect customer information
• legal restrictions

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9. Payments

We accept payment through authorized payment gateways.

Payment information is processed by secure third-party payment providers.

NeoSci-Tech does not store your complete payment or card information.

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10. Shipping & Delivery

Delivery timelines are estimates only.

Actual delivery depends upon:

• courier availability
• weather
• public holidays
• remote locations
• unforeseen circumstances

NeoSci-Tech shall not be responsible for delays caused by logistics partners.

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11. Cancellation

Orders may be cancelled before shipment.

Once dispatched, cancellation may not be possible.

Customized, personalized, educational kits prepared on demand, and made-to-order handcrafted products generally cannot be cancelled after processing.

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12. Returns & Refunds

Returns and refunds shall be governed by our Refund & Return Policy.

Customers should carefully review the policy before purchasing.

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13. Intellectual Property

All website content including

• logos
• product names
• educational concepts
• designs
• graphics
• photographs
• product descriptions
• documents
• videos
• educational materials

belongs to NeoSci-Tech Knowledge Solution Pvt. Ltd. unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used commercially without written permission.

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14. Chemi Card & Educational Content

Chemi Card and associated educational content may be protected by applicable intellectual property laws.

Unauthorized reproduction, duplication, commercial distribution, reverse engineering, or copying of educational content is prohibited.

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15. User Accounts

If you create an account, you agree to

• provide accurate information,
• maintain confidentiality of login credentials,
• immediately notify us of unauthorized access.

You are responsible for all activities conducted through your account.

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16. User Conduct

You agree not to

• misuse the website,
• upload malicious software,
• interfere with website operations,
• violate laws,
• attempt unauthorized access,
• copy product information for commercial purposes.

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17. Product Reviews

Customers may submit genuine reviews.

We reserve the right to remove reviews that are

• abusive
• misleading
• defamatory
• obscene
• promotional
• unrelated.

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18. Third-Party Links

Our website may contain links to third-party websites.

NeoSci-Tech is not responsible for their content, privacy practices, or services.

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19. Limitation of Liability

To the fullest extent permitted by law, NeoSci-Tech shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• use of the website,
• inability to access the website,
• misuse of products,
• delivery delays,
• third-party services,
• technical failures.

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20. Product Safety

Customers are advised to

• read all labels,
• follow usage instructions,
• keep products away from small children where applicable,
• store products safely.

Candles should never be left unattended while burning.

Resin décor products are not intended for food consumption unless explicitly labelled as food-safe.

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21. Warranty

Unless expressly stated, products are sold “as is.”

Educational products are covered only against manufacturing defects where applicable.

Handmade products are not covered against natural aesthetic variations.

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22. Force Majeure

NeoSci-Tech shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, strikes, government restrictions, power failures, transportation disruptions, or other force majeure events.

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23. Privacy

Your use of this website is also governed by our Privacy Policy.

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24. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

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25. Modification of Terms

NeoSci-Tech reserves the right to modify these Terms at any time.

Updated Terms shall become effective immediately upon publication on this website.

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26. Contact Us

For any questions regarding these Terms, please contact us through the contact details provided on our website.